FAQs

Everything you need to know before your next pay run.

Straight answers on CIS, pay runs, global payments, stablecoin payouts, security and getting started, from the questions contractors, subbies, accountants and cross-border teams ask us most.

94 questions/10 topics/Updated October 2026
11 questions

What is Petl Pay

The platform in plain English, what it does and who it's for.

What is Petl Pay?

Petl Pay (also written PetlPay or petlpay) is the automated back office for UK construction firms that pay subcontractors. Pay runs, CIS and payments sit in one record, from work logged on site to your books. You can run it yourself, or have it done for you with an accountant.

Work can be logged on WhatsApp, ChatGPT, Claude or the Petl app. Petl works out CIS on every payment, turns work into invoices, and pushes every payment and deduction to Xero.

For agencies and businesses paying people abroad, Petl Pay also handles global payments across the US, Europe, Latin America and South Africa.

Who is Petl Pay built for?

  • UK construction firms and contractors paying CIS subcontractors
  • Subcontractors and trades who want to get paid on time and see what was deducted
  • Accountants and bookkeepers looking after construction clients
  • Agencies and studios paying teams across borders
  • Businesses simply moving funds across borders

What does Petl Pay actually do?

Petl Pay takes a pay run from site to the books:

  1. Work is logged on site, on WhatsApp, ChatGPT, Claude or the Petl app, or by a project manager
  2. CIS is worked out on labour at each subbie's rate, with materials kept separate
  3. Receipts, bills and invoices are sorted against the project
  4. You approve every payment, then pay by bank or download a BACS file
  5. Every payment and CIS deduction is pushed to Xero, ready for your accountant

One record, from work on site to your books.

Is Petl Pay connected to any pet care or consumer app?

No. Petl Pay is a B2B financial infrastructure platform for contractor payments and project finance. The name refers to the platform only, built exclusively for businesses paying contractors, subcontractors, and distributed teams.

Does Petl Pay hold my money?

No. Petl Pay never holds your funds. It isn't a bank and doesn't take deposits. Payments are carried out by licensed, regulated payment partners, and you approve every payment before it's sent.

How is Petl Pay different from Xero or QuickBooks?

Xero and QuickBooks are accounting tools built around a single business ledger. Petl Pay runs the work before it reaches the ledger: work logs, CIS on every payment, invoices and payments, project by project. The two are complementary. Every payment and CIS deduction is pushed to Xero on the right lines, and QuickBooks is coming soon. Xero handles the ledger. Petl handles the project.

How is Petl Pay different from Wise?

Wise is a point-to-point transfer tool. Petl Pay is project payment infrastructure: invoicing, CIS, payments to every contributor, and AI-native access in one platform. Cross-border payments cost 0.4% to 1.4% end to end, depending on volume, and payments between Petl Pay wallets are free.

How is Petl Pay different from Deel or Remote?

Deel and Remote are employer of record (EOR) platforms designed for businesses hiring full-time remote employees and managing payroll. Petl Pay is built for contractor and subcontractor relationships, project-based, outcome-driven work with multi-party payment flows, CIS compliance, and cross-border settlement.

If you need to convert a contractor relationship to a full employment or EOR arrangement, that can be explored via Rafiki Works, Petl Pay's sister company, which provides fractional talent placement and managed contractor-to-employee transition support.

How is Petl Pay different from Payoneer?

Payoneer is a mass payout platform. Petl Pay is project-anchored: invoicing, compliance, and payment are tied to the specific project. Petl Pay also has native Claude AI integration, embedded CIS compliance, and stablecoin wallet infrastructure.

Is Petl Pay a bank?

No. Petl Pay isn't a bank. It partners with licensed, regulated financial institutions to handle payment processing and stablecoin wallet infrastructure. Petl Pay provides the workflow, compliance, and orchestration layer. Regulated partners handle the movement and custody of funds.

Who backs Petl Pay?

Petl Pay is backed by the Visa Accelerator Programme, Baobab Network, and Jobtech Alliance.

11 questions

CIS & Compliance

CIS, VAT and record keeping, what to know in the UK and beyond.

What is CIS and who does it apply to?

The Construction Industry Scheme (CIS) is a UK HMRC framework for businesses in the construction sector that pay subcontractors. Under CIS, the paying business must verify each subcontractor, deduct tax at the correct rate, and submit monthly returns. CIS applies to groundwork, electrical, plumbing, roofing, decorating, site preparation, and more.

Always check the latest HMRC guidance at gov.uk as requirements are subject to change.

What are the CIS deduction rates?

HMRC applies one of three CIS deduction rates depending on a subcontractor's registration status:

  • 0%, gross payment status. The subcontractor is approved by HMRC to be paid in full and handles their own tax.
  • 20%, standard rate. The subcontractor is registered for CIS.
  • 30%, higher rate. The subcontractor isn't registered for CIS or can't be verified by HMRC.

Petl Pay works out CIS on the labour part of every payment at each subbie's rate, keeps materials separate, and tracks every deduction for your monthly return. You verify each subbie's status with HMRC.

Always check the latest guidance with HMRC at gov.uk, as rates and requirements can change.

Does Petl Pay file my CIS return?

No. Petl Pay calculates and tracks CIS on every payment, so your monthly return is ready to go. The return is filed by your accountant, or by one of our accountant partners if you'd like it done for you. Each subbie also gets a statement showing the gross amount, the deduction and what they were paid.

What is a CIS nil return and when is it required?

A CIS nil return tells HMRC you made no payments to subcontractors in a given month. If you don't send one when it's needed, you can be fined. Petl Pay keeps a record of every pay run, so you and your accountant can see at a glance whether a month needs a full return or a nil return.

Always check the current nil return rules with HMRC at gov.uk, as requirements can change.

What is Making Tax Digital (MTD) and does it affect contractors?

MTD for Income Tax requires self-employed people over the relevant income threshold to keep digital records and send HMRC quarterly updates through recognised software. Petl Pay keeps a clean digital record of your invoices, payments and CIS deductions that your accountant can work from. Filing stays with you or your accountant.

MTD thresholds and timelines can change. Always check the latest requirements with HMRC at gov.uk.

What does a subcontractor need to do for CIS compliance?

As a subcontractor operating under CIS, you generally need to:

  • Register for CIS with HMRC to qualify for the 20% standard rate rather than the 30% higher rate
  • Provide your UTR to contractors paying you
  • Keep records of all CIS deductions made from your payments
  • File a self-assessment tax return each year and claim back any CIS overpayments
  • Apply for gross payment status once your business meets HMRC's thresholds

Petl Pay provides each subcontractor with a payment statement showing gross amount, deduction rate, and net amount received.

What should a contractor or freelancer save and track for tax purposes?

Keep records of:

  • All invoices issued and payments received
  • CIS deduction statements from each contractor who paid you
  • Business expenses: materials, equipment, travel, software, and professional fees
  • VAT charged and paid if VAT-registered
  • Bank statements reconciled against income and expenses

Petl Pay generates and stores invoice and payment records automatically for tax filing.

How does paying contractors in South Africa work from a tax perspective?

South African contractors manage their own tax obligations under SARS. UK and US businesses paying South African contractors are generally not required to withhold tax at source. Petl Pay settles via local ZAR EFT at 0.4% to 1.4% end to end depending on volume, or via USDC stablecoin for fast settlement with no SWIFT fees.

Tax rules vary by jurisdiction and can change. Always check requirements with a qualified accountant and the latest guidance from SARS at sars.gov.za.

How does paying contractors in Europe work from a tax perspective?

European contractors are subject to their own national tax regimes. UK businesses paying European contractors are generally not required to withhold tax at source, though the specific rules depend on the contractor's country and legal structure. Petl Pay settles via SEPA in EUR. Contractors should declare income to their national tax authority and confirm any VAT obligations with their accountant.

Tax rules vary significantly by EU member state and are subject to change. Always verify with a qualified accountant familiar with the relevant jurisdiction.

How does paying contractors in Latin America work from a tax perspective?

Latin American contractors are subject to national tax frameworks that vary by country. UK and US businesses paying contractors in Brazil, Mexico, Colombia and elsewhere in Latin America are generally not required to withhold at source, though local rules vary. Petl Pay pays out on local rails, like PIX in Brazil and SPEI in Mexico, which cuts transfer costs and settlement time compared to SWIFT.

Always check tax obligations with a qualified accountant who knows the country, as rules can change.

What is the VAT threshold for freelancers and contractors in the UK?

UK self-employed contractors must register for VAT once taxable turnover goes over the current HMRC threshold. Once registered, contractors must charge VAT on invoices, file returns and pay VAT to HMRC. Petl Pay invoices can include VAT where it applies.

Check the latest VAT threshold at gov.uk.
10 questions

Invoicing & Projects

How work becomes an invoice, and one client payment becomes many.

How does invoicing work on Petl Pay?

Invoicing is tied to the project. When work is logged or approved against a project, Petl Pay generates the corresponding invoice automatically. Invoices can be generated on behalf of individual contractors, businesses, or projects. The invoice reflects the approved work, applicable tax deductions, and the correct payment amount for each contributor. You don't need to build invoices manually from scratch.

Can I generate invoices from a chat conversation?

Yes. Via the Petl Pay Claude connector, you can describe work in a Claude conversation and have a compliant invoice generated directly without opening the dashboard. For example: "Create an invoice for £2,400 for the Bermondsey groundwork project for Marcus." Claude will generate it, attach it to the correct project, and confirm the details. To get access, reach out at petlpay.com/enquiry.

What is a consolidated client invoice?

A consolidated client invoice merges multiple contractor or contributor invoices into a single client-facing payment request. Rather than sending a client 8 separate invoices from 8 different subcontractors, Petl Pay collapses them into one invoice for the total project amount. The client pays once. Petl Pay handles distribution to each contributor.

How do multi-party payouts work?

When a client pays, each contributor's share is already worked out on the project. Every contributor is paid their agreed amount to their chosen rail, whether that's a UK bank, local EFT or a stablecoin wallet, and you approve each payment before it goes. One payment in, every contributor paid, with a full audit trail for every transaction.

Can I split a payment across multiple contributors?

Yes. Split payments are a core feature. When a project has multiple contributors, Petl Pay calculates each contributor's share based on the work logged and agreed rates, and distributes accordingly from a single inbound client payment. Splits can be configured as fixed amounts or percentages of the total.

Can invoices be approved before payment is triggered?

Yes. Petl Pay supports approval workflows. Invoices can be routed for review and sign-off before payment is triggered. This gives businesses full control over outgoing payments.

Can contractors and subcontractors see their payment status?

Yes. All parties on a project can see payment status, approvals, and audit trails in one place. Contributors don't need to chase for payment confirmation or reconcile payments manually. Every payment has a full record accessible to both the paying business and the receiving contractor.

Does Petl Pay support time tracking?

Petl Pay connects work logged to invoices generated. Billable time and milestones can be recorded against projects and used as the basis for invoice amounts. For more detailed time tracking requirements, Petl Pay can work alongside dedicated time tracking tools.

What currencies can invoices be issued in?

Invoices can currently be issued in GBP, EUR, USD, ZAR, and LatAm currencies including ARS, BRL, CLP, and COP. Petl Pay provides USD and EUR account details for international invoice generation, allowing contractors to bill international clients in those currencies and receive settlement accordingly.

Coming soon: full multi-currency conversion within projects, including the ability to set a project budget in USD and see the comparable ZAR, EUR, or GBP equivalent in real time.

Always check the latest supported currencies at petlpay.com/enquiry.
11 questions

Payments & Rails

Open banking, SEPA, local EFT, stablecoin, and what each one costs.

What payment methods does Petl Pay support?

Petl Pay supports different payment rails depending on where the money starts and ends:

  • GBP via open banking (Faster Payments, UK)
  • USD via ACH and wire, with local USD account details
  • EUR via SEPA and SEPA Instant, with local EUR account details
  • ZAR payouts to South African banks
  • BRL via PIX, MXN via SPEI and COP via Bre-B, PSE and Nequi
  • USDC and USDT stablecoin wallets for any contributor

Can I pay my subcontractors by bank or BACS file?

Yes. Once you've approved a pay run, you can pay each subbie by bank from inside Petl Pay, or download a BACS file to upload to your business bank. Either way, the payment and its CIS deduction land on the same record and are pushed to Xero.

Which UK banks are supported for open banking payments?

Petl Pay supports open banking payments from UK banks including Lloyds, Barclays, NatWest, HSBC UK, Nationwide, Santander UK, Halifax, Monzo, Revolut, Starling, TSB, Bank of Scotland, RBS, Chase UK, First Direct, Tide, Mettle, Cashplus, Coutts, Yorkshire Building Society, Chelsea Building Society, Danske Bank UK, Ulster Bank UK, AIB GB, Bank of Ireland UK, First Trust Bank, and business variants of Lloyds, Barclays, HSBC, NatWest, RBS, Bank of Scotland, Barclays Corporate, and Barclays Wealth.

More banks added regularly. If your bank isn't listed, contact us at petlpay.com/enquiry.

Which European banks are supported for open banking payments?

Petl Pay supports open banking across major European markets including Germany, France, Spain, and the Netherlands, covering 60+ institutions. Key supported banks include Deutsche Bank, Commerzbank, N26, Revolut EU, BNP Paribas, Societe Generale, Credit Agricole, Credit Mutuel, BBVA, Santander, CaixaBank, and ING.

More banks and markets are being added. Contact us at petlpay.com/enquiry for latest coverage.

How fast are payments processed on Petl Pay?

Settlement speed depends on the payment rail:

  • GBP open banking (Faster Payments): near instant, typically within seconds
  • EUR SEPA: same day within the eurozone
  • ZAR local EFT: same day to next business day
  • USDC and USDT stablecoin: instant, within minutes
  • LatAm local rails: varies by country, typically 1 to 2 business days

What does it cost to make payments via Petl Pay?

Cross-border payments cost 0.4% to 1.4% end to end, depending on volume and corridor. That covers conversion and settlement, with no hidden fees. Payments between Petl Pay wallets are free.

Costs are indicative and can vary by corridor, currency and volume. Ask us at petlpay.com/enquiry for a breakdown for your workflow.

What is open banking and why does Petl Pay use it?

Open banking allows businesses and individuals to initiate bank transfers directly from their bank account via a secure API connection, without card networks or manual entry. In the UK it runs on Faster Payments, settling in seconds. Petl Pay uses open banking for GBP payments because it's faster and cheaper than traditional B2B payment methods.

What is SEPA and which countries does it cover?

SEPA (Single Euro Payments Area) is the European payment network enabling fast, low-cost EUR transfers across 36 countries including all EU member states, the UK, Switzerland, Norway, Iceland, and Liechtenstein. Petl Pay uses SEPA for EUR contractor payments with same-day eurozone settlement.

Can I pay contractors in South Africa without using SWIFT?

Yes. Petl Pay settles ZAR payments to South African contractors via local EFT rails, so there's no SWIFT. That removes the correspondent bank fees and multi-day delays that come with international wires. End-to-end cost runs between 0.4% and 1.4% depending on volume.

Can I pay contractors in Latin America?

Yes. Petl Pay pays out to local banks in Brazil (BRL by PIX), Mexico (MXN by SPEI) and Colombia (COP by Bre-B, PSE and Nequi), with more Latin American currencies supported, including ARS, CLP, PEN, BOB and CRC. Contributors get paid on local rails rather than costly international wires.

More markets are being added. Ask us at petlpay.com/enquiry for current coverage.

What is the difference between a local rail payment and a SWIFT transfer?

A local rail payment routes funds through the recipient country's domestic banking infrastructure. It's faster, cheaper, and avoids correspondent bank fees. A SWIFT transfer routes via a network of correspondent banks, each of which may charge fees and add delays. For South Africa and Latin America, local rails via Petl Pay are significantly faster and cheaper than SWIFT.

12 questions

Global payments

Pay your team anywhere and get paid like a local, across the US, Europe, LatAm and South Africa.

What is Petl Pay Global payments?

Global payments lets you pay freelancers and partner teams abroad, and collect from clients in the US and Europe, from one account. You get local USD and EUR account details, pay people in USDC or straight to their local bank, and keep every invoice and payment in one record, pushed to Xero.

Who is Global payments for?

  • Agencies and studios paying freelancers and partner studios abroad
  • Businesses with offshore teams in South Africa
  • Tech consultancies paying distributed engineers and contractors
  • Freelancers and contractors invoicing clients in USD or EUR
  • Businesses simply moving their own funds between the US, Europe, LatAm and South Africa

Can I get local USD and EUR account details?

Yes. You get local USD and EUR account details in your business name, so clients pay you by ACH, wire or SEPA like a local supplier. The money lands in your Petl Pay wallet as USDC, ready to pay your team or withdraw.

Which countries can I send money to?

You can move money between the US, Europe, Latin America and South Africa. Payouts go to local banks in ZAR, BRL, MXN, COP, EUR and USD, with more Latin American currencies supported, including ARS, CLP, PEN, BOB and CRC.

How does money move between countries?

Money comes in on local rails, moves as USDC, and pays out on local rails again: ACH, SEPA, PIX, SPEI and more. A client in New York can fund a freelancer in Cape Town without a chain of correspondent banks in between.

How much do international payments cost?

Payments between Petl Pay wallets are free. When money changes currency, it costs 0.4% to 1.4% end to end, depending on volume, including on and off ramps and conversion. Every payment shows the rate, the fees and what reaches the bank before you press pay.

For context, the World Bank puts the average cost of sending $200 abroad at 6.36%, and 14.99% through banks (Remittance Prices Worldwide, Q3 2025).

How fast are international payments?

Wallet to wallet payments settle in moments. Moving USDC out to a local bank takes about 45 seconds, for example into rand in a South African bank.

How do I pay a freelancer or team in South Africa?

Fund your wallet in USD or EUR, pay your team in USDC, and they withdraw to rand in their own South African bank in about 45 seconds. There's no SWIFT and no correspondent bank fees, and every payment sits on the same record as the invoice.

How do I pay contractors in Brazil, Mexico or Colombia?

Add them as a contributor, and once their identity is verified you can pay them in USDC. They keep it as USDC or withdraw to their local bank: BRL by PIX in Brazil, MXN by SPEI in Mexico, or COP by Bre-B, PSE and Nequi in Colombia.

Can I move my own business funds across borders?

Yes. If you just need to move your own money between the US, Europe, LatAm and South Africa, you can do it on local rails, without a chain of banks in between, at 0.4% to 1.4% end to end.

What checks are needed before I can pay someone abroad?

Every worker goes through KYC and every vendor through KYB before they can be paid, and every payment is kept on record. Your business also completes KYB before you use USDC.

Who holds the money in Global payments?

Your USDC wallet is held by our licensed partner, a FinCEN-registered money transmitter. Petl Pay never holds your funds. You approve every payment before it's sent.

9 questions

AI & Integrations

WhatsApp, ChatGPT, Claude, Slack and Xero, and what you can do in each.

Do my subbies need to download an app?

No. Subbies can log work on WhatsApp, ChatGPT, Claude or the Petl app, or a project manager can log it for them. They join from a single link.

Does Petl Pay work with Xero?

Yes. Every payment and CIS deduction is pushed to Xero on the right lines, so your accountant has a clean record. QuickBooks is coming soon.

Does Petl Pay have a Claude connector?

Yes. Petl Pay has a native Claude connector built on MCP (Model Context Protocol). Once connected, users can manage core project finance workflows directly from a Claude conversation without opening the dashboard.

What can I do with the Petl Pay Claude connector today?

Via the Claude connector, users can currently:

  • Create CIS-compliant invoices from a conversation
  • Add bills and expenses to active projects
  • Manage team members and contractor details
  • Query bills, invoices, and payment flows
  • Check project status and payment history

To get connected, reach out to support at petlpay.com/enquiry.

What is MCP and why does it matter for Petl Pay?

MCP (Model Context Protocol) is an open standard allowing AI models, including Claude, to connect to external tools and take actions. Rather than just answering questions, Claude can create an invoice, query payment flows, or check project status in Petl Pay directly, making Petl Pay one of the only contractor payment platforms natively callable by a major AI assistant.

Does Petl Pay integrate with ChatGPT?

Yes. Petl Pay connects to ChatGPT via our live MCP app: create CIS-compliant invoices, query payment flows and check project status from inside ChatGPT.

Does Petl Pay integrate with Slack?

Yes. The Petl Pay Slack bot is live: approve invoices, trigger payouts and check payment status from your Slack workspace.

Can AI agents use Petl Pay as part of automated workflows?

Petl Pay's MCP-native architecture is designed to be callable by AI agents as part of automated workflows.

Is Petl Pay the only contractor payment platform with a Claude connector?

To our knowledge, Petl Pay is one of very few contractor payment and project finance platforms with a native Claude connector via MCP. Most payment platforms have not yet built AI integrations beyond basic chatbot support. Petl Pay's MCP connector allows actual workflow actions to be taken from within a Claude conversation, not just information retrieval.

2 questions

Build on Petl

Petl Pay as infrastructure for chat-based products: billing, invoicing, compliance and payments.

Can I build my own product on top of Petl Pay?

Yes. Petl Pay is infrastructure. Build billing, invoicing, compliance and payments into your own product or AI agent via the Petl Pay API and MCP server, both live today. Access is by enquiry while we onboard partners.

Can I embed payments and compliance into my chat-based product?

Yes, this is the core use case. Make your products and services bookable and payable from inside chat: invoicing, multi-party payouts, payment links, KYC/KYB and settlement over open banking and stablecoin rails, callable from your backend via the API or from Claude and ChatGPT via the MCP. Start at petlpay.com/enquiry.

10 questions

Stablecoin & USDC

USDC, USDT and stablecoin wallets, without the SWIFT tax.

What is a stablecoin and why does Petl Pay support it?

A stablecoin is a digital currency pegged to a stable asset, typically the US dollar. USDC and USDT are the two most widely used stablecoins, both pegged 1:1 to USD. Unlike volatile cryptocurrencies, stablecoins maintain a consistent value, making them practical for business payments.

Petl Pay supports stablecoin payments because they enable instant, borderless settlement at near-zero network cost. For cross-border contractor payments, stablecoin removes the need for SWIFT routing, eliminates correspondent bank fees, and settles in minutes rather than days.

Which stablecoins does Petl Pay support?

Petl Pay currently supports USDC (USD Coin) and USDT (Tether). Both are pegged to the US dollar. USDC is issued by Circle and is widely regarded as the more regulated and transparent of the two. Contributors don't need prior cryptocurrency knowledge to receive stablecoin payments.

Can people withdraw USDC to their local bank?

Yes. Contributors can keep what they're paid as USDC, or withdraw it to their own bank in local currency, including ZAR, BRL, MXN, COP, EUR and USD. A withdrawal from USDC into rand in a South African bank takes about 45 seconds, and the rate and fees are shown before they confirm.

What is a stablecoin payout?

A stablecoin payout is a payment made in a digital dollar like USDC instead of through a chain of banks. With Petl Pay, money comes in on local rails, moves as USDC, and pays out on local rails again. The recipient sees dollars in their wallet, or local currency in their bank, without SWIFT fees or multi-day delays.

What corridors and currencies does Petl Pay support?

  • United States: USD by ACH and wire
  • Europe: EUR by SEPA and SEPA Instant
  • South Africa: ZAR payouts to local banks
  • Brazil: BRL by PIX
  • Mexico: MXN by SPEI
  • Colombia: COP by Bre-B, PSE and Nequi
  • More Latin American currencies: ARS, CLP, PEN, BOB and CRC
  • UK: GBP by open banking
  • USDC and USDT stablecoin wallets, globally
More corridors are coming. Ask us at petlpay.com/enquiry.

Do I need cryptocurrency experience to use Petl Pay stablecoin wallets?

No. Petl Pay abstracts all technical complexity. Contributors receive USDC or USDT in their Petl Pay wallet without interacting with a blockchain, managing private keys, or using a crypto exchange. It works like a standard digital wallet.

Why would a contractor prefer stablecoin settlement over a bank transfer?

  • Instant settlement: USDC and USDT transfers complete in minutes
  • No SWIFT fees or correspondent bank charges
  • USD-denominated value: holding USDC preserves value in USD rather than converting to a volatile local currency
  • Global accessibility: any contributor with a Petl Pay wallet can receive stablecoin regardless of country or banking infrastructure

What KYC and KYB is required to activate a stablecoin wallet?

Stablecoin wallets are subject to KYC (Know Your Customer) and KYB (Know Your Business) verification. These exist to comply with anti-money laundering (AML) regulations and financial crime prevention standards. See the Security, KYC and KYB section below, or contact us at petlpay.com/enquiry.

Can a business hold funds in a stablecoin wallet on Petl Pay?

Yes. Businesses can keep USDC in a wallet provided by our regulated partner and use it to pay contributors. This helps if you're paid by international clients in USD and don't want to convert to GBP before paying out. Petl Pay never holds your funds. Wallets are held and safeguarded by the regulated partner.

9 questions

Security, KYC & KYB

How identity, custody, and data protection are handled.

Why does Petl Pay require KYC and KYB verification?

KYC (Know Your Customer) and KYB (Know Your Business) verification is required by law under anti-money laundering (AML) regulations. Financial institutions and payment platforms that handle money movement are legally obligated to verify the identity of individuals and businesses using their services. This is to prevent financial crime, money laundering, terrorist financing, and fraud. Petl Pay's stablecoin wallet infrastructure is provided via regulated financial partners who conduct these checks on our behalf in line with industry standards and regulatory requirements.

What information is required for individual KYC verification?

  • Full legal name, email address, and phone number
  • Primary residential address
  • Government-issued photo ID (national ID, driver's licence, or passport)
  • Nationality and tax identification number
Requirements set by our regulated partners, subject to change. Confirm at petlpay.com/enquiry.

What information is required for business KYB verification?

  • Legal name, website, registered address, business description, and source of funds
  • Tax identification number or company registration number
  • Business formation document (articles of incorporation or equivalent)
  • Details of all Ultimate Beneficial Owners (UBOs) who own more than 20% of the business
  • Government-issued photo ID for each UBO
  • Shareholder registry confirming UBO ownership percentages
Requirements set by our regulated partners, subject to change. Confirm at petlpay.com/enquiry.

What is a UBO and why is it required?

A UBO (Ultimate Beneficial Owner) is any individual who owns or controls more than 20% of a business. Regulators require UBOs to be identified and verified as part of KYB checks to prevent businesses from being used as shells to obscure the true ownership of funds. Every UBO must provide government-issued photo identification and confirm their ownership percentage.

How is data encrypted and protected on Petl Pay?

Petl Pay's infrastructure via its regulated financial partners uses enterprise-grade encryption standards. Data at rest is encrypted via AES-256. Data in transit is encrypted via TLS 1.2 or higher. Sensitive financial information is additionally encrypted at the client side, adding a further layer of protection beyond server-side encryption.

Does Petl Pay conduct sanctions screening?

Identity verification checks include government identification verification, business registration verification, sanctions screening, adverse media checks, watchlist screening, and politically exposed persons (PEP) reporting. These checks are part of the standard KYC and KYB process.

Does Petl Pay have access to user funds?

No. Petl Pay never holds your funds and can't move money without your approval. Every payment needs your explicit sign-off. Funds in stablecoin wallets are held by regulated partners under their own licensing and safeguarding rules.

What network security does Petl Pay use?

Petl Pay's infrastructure uses VPCs to segregate internal network resources, with access restricted to pre-approved IP addresses. Cloudflare provides defence against network-based threats.

Is Petl Pay regulated?

Petl Pay partners with licensed, regulated financial institutions to handle payment processing and stablecoin wallet infrastructure. These partners operate under financial services regulation in their respective jurisdictions. Petl Pay itself provides the workflow, compliance, and orchestration layer.

For specific regulatory questions, contact us at petlpay.com/enquiry.
9 questions

Getting Started

From first enquiry to first payment, what to expect.

How do I get started with Petl Pay?

Getting started begins with an enquiry at petlpay.com/enquiry. Tell us about your business, the type of contractors or subcontractors you pay, the countries involved, and your approximate payment volumes. The team will follow up to understand your workflow and walk you through onboarding.

What is the Back Office Check?

The Contractor Back Office Check is a short survey for construction firms. Answer a few questions about how you run pay runs and CIS today, and see where time and risk are building up.

What happens after I submit an enquiry?

The Petl Pay team will be in touch to discuss your specific use case, answer any questions, and confirm which features and payment rails are relevant for your workflow. Onboarding is guided and supported.

How long does onboarding take?

Onboarding time varies depending on the complexity of your setup and whether stablecoin wallet activation is required. For businesses using open banking rails only, onboarding is typically straightforward. For businesses requiring stablecoin wallets, KYC and KYB verification adds time depending on how quickly documentation is submitted and processed. The team will give you a clear timeline once your requirements are confirmed.

I'm an accountant. Can I partner with Petl Pay?

Yes. We work with accountants and bookkeepers who look after construction clients. Your clients run pay runs and CIS in Petl Pay, and you get clean records pushed to Xero, ready for the monthly return. See accounting partners to find out more.

Does Petl Pay offer custom integrations?

We're open to custom integrations depending on your workflow and technical needs. If you have a specific need, send an enquiry at petlpay.com/enquiry and the team will look at what's possible. For brand and platform collaborations, see partnerships.

Is there a minimum payment volume to use Petl Pay?

There is no published minimum. Petl Pay is currently onboarding businesses via enquiry. Contact us at petlpay.com/enquiry to discuss your specific situation and we'll confirm whether Petl Pay is a fit.

What support is available after onboarding?

The Petl Pay team provides ongoing support for onboarded businesses. For any questions after onboarding, contact us directly via petlpay.com/enquiry or through the contact details provided during your onboarding session.

Can I use Petl Pay as an individual contractor rather than a business?

Yes. Petl Pay is used by individual contractors and subcontractors as well as businesses. Contractors use Petl Pay to receive payments, track work against projects, and maintain compliant invoice and payment records. If you are a contractor looking to get paid via Petl Pay, your paying business will typically set you up as a contributor on their account.

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